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At Mrigangi, we ensure every product is carefully packed and checked before dispatch. However, if you receive a damaged or defective item, we’re here to assist you ✨

🔁 Eligibility

• Returns is applicable only for damaged or defective products received
• Request must be raised within 48 hours of delivery

🎥 Unboxing Video (Important)

To help us resolve your concern quickly, please record an unboxing video:

• Start recording before opening the package
• Show the parcel from all sides (360° view)
• Clearly capture the issue

📩 Replacement Process

• Contact us within 48 hours via WhatsApp or email
• Share your order details + unboxing video
• Our team will review and confirm eligibility.
• Customer will need to ship the product back to our address.
• Product must be returned in its original condition and packaging.
• Once the returned item is received, it will undergo a quality inspection.
• After successful verification, the replacement product will be dispatched subject to availability.

📦 Replacement Availability & Product Selection

• If the original replacement product is out of stock or unavailable, the customer may choose any other product available on our website

• The amount eligible for adjustment will be calculated as:

Original product price paid – shipping charges paid

• The adjusted amount can be used toward selecting another product

• If the selected product value is higher, the customer will need to pay the difference amount

• If the selected product value is lower, the remaining balance will not be refunded or carried forward

• Shipping charges paid on the original order are non-refundable and non-adjustable

💌 For any support, feel free to reach out — we’re always here to help!

✨ Shipping & Delivery – Mrigangi

Once you place your order, you will receive an order confirmation via email/WhatsApp shortly.

📦 Order Processing
All confirmed orders are carefully packed and dispatched within 1–2 working days.

🚚 Delivery Timeline
After dispatch, your order will be delivered within 4–7 working days, depending on your location.

You will receive a tracking link on your email/whatsapp once your order is shipped, so you can track it anytime in real-time.

💖 Shipping Charges

• ₹70 shipping fee on orders below ₹999
• FREE shipping on orders above ₹999

Please note: Shipping charges are non-refundable.

✨ At Mrigangi, we ensure your jewellery reaches you safely, beautifully packed, and in perfect condition. We partner with trusted courier services to give you a smooth delivery experience.

💌 For any queries, feel free to reach out to us on WhatsApp — we’re always here to help!

Buy 2 Get 1 Free – Offer Terms & Return Policy

• Prepaid Orders Only: This offer is valid only on prepaid orders.
• No Change-of-Mind Returns: Products purchased under this offer are not eligible for returns or exchanges due to personal preference or change of mind.
• Free Item: The lowest-priced eligible item is free. Free items cannot be exchanged for cash or transferred to another order.
• Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and an unboxing video.
• Refunds: Refunds or other remedies for eligible claims will be handled in accordance with our policy.
• Offer Conditions: The offer applies only to eligible products and cannot be combined with other discounts or coupon codes.
• Cancellation: Orders can be cancelled before dispatch by contacting our customer support team. Once dispatched, cancellation may not be possible.

By placing an order under this offer, you agree to these promotional terms.